- This article describes how to collect Exchange ActiveSync device logs to troubleshoot sync issues between mobile devices and Exchange Online in Microsoft Office 365. If you can't sync your mobile device to your mailbox, you may be asked by Office 365 Support to collect logs for troubleshooting.
- Exchange ActiveSync will only work on mobile devices, tablets and Outlook 2013. To use an Exchange account with Mac Mail, you'll actually need Exchange Web Services. When you have EWS enabled, you can follow these steps to configure it with Mac Mail: Configure Apple Mail for Exchange Web Services.
Add your Exchange account
Tap Settings > Passwords & Accounts > Add Account > Exchange.
If ActiveSync access is enabled for the mailbox, you'll see Disable Exchange ActiveSync. If ActiveSync access is disabled for the mailbox, you'll see Enable Exchange ActiveSync. In the Exchange Management Shell, replace with the identity of the mailbox (for example, name, alias, or email address), and run this command.
Enter your address
Exchange Activesync Outlook For Mac
Enter your email address, then tap Next. You can also enter an account description.
Connect to your Exchange Server
After you enter your email address, choose Sign In or Configure Manually.
Tap Sign In to automatically discover your Exchange account information. If your account uses modern authentication, you'll be guided through a custom authentication workflow.
Tap Configure Manually to set up your account with Basic authentication. Enter your email password, then tap Next. You might also be prompted to enter additional server information, which you can get from your Exchange Server administrator.
Sync your content
You can sync Mail, Contacts, Calendars, Reminders, and Notes. When you're finished, tap Save.
Edit your Exchange settings
Exchange Activesync Macbook Pro
Tap Settings > Passwords & Accounts, then select your Exchange account. You can also set up automatic out-of-office replies, and change how often you want Mail to sync. To change advanced settings, tap your account name to change settings like SSL and S/MIME.
Exchange Activesync Iphone
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